After-sales service
We are with you through returns, exchanges, warranty and repairs.
I am not satisfied with a product bought on elotek.com.tr. What is the return procedure?
Under Turkish Consumer Protection Law No. 6502, products bought from our site can be returned within 14 days if they meet the return conditions: the box must be intact, undeformed and resaleable, with all accessories, and packed so it cannot be damaged in transit. Contact Elotek Support through the channels on the contact page with your order number; our team will guide you through the process.
Can I exchange or return in person?
All exchanges and returns are handled by Elotek Support. If you prefer to do it in person instead of by courier, our team will organise the process depending on stock availability.
My product is faulty. Whom do I contact for service?
All products sold via elotek.com.tr carry at least a two-year manufacturer or authorised distributor warranty. For Elotek-made units contact us directly; for other products, Elotek Support will provide the current authorised service details.
How do I find the authorised service or distributor for my product?
Contact Elotek Support for the current authorised service and distributor information.
My product was damaged in an accident and is out of warranty. Can you repair it?
All electronic units manufactured by Elotek can be repaired out of warranty. For third-party products please contact the importer.
What is your repair time?
All Elotek-made electronic units are repaired and shipped back within 4 business days after approval of the repair cost.
Write to us with your order number
Send your return, exchange or service request with the order number; Support will guide you.