Support centre
How can we help?
Service, returns, documents and technical questions in one place. For urgent matters our WhatsApp line is the fastest route.
Technical Service
Fault reporting, repair process and the 3-business-day guarantee.
Open →FAQ
Zone counts, thermocouples, service and warranty answers.
Open →After-Sales Service
Returns, exchanges, authorised service and out-of-warranty repairs.
Open →Documents and Catalog
User manual, wiring diagrams, PDF catalog.
Open →Technical Guides
Controller selection, PID Auto-Tune, thermocouples, alarms and troubleshooting.
Open →Demo Unit Request
Try an EHRTC controller on your own mould before you buy.
Open →Consumer Rights (Turkish)
Withdrawal and return terms under Turkish consumer law.
Open →Invoice Details (Turkish)
Legal name, tax and registry numbers.
Open →Bank Account (Turkish)
Bank details for wire transfers.
Open →Didn’t find your answer?
Write to us; our technical team will reply as soon as possible.