Support centre
How can we help?
Service, returns, documents and technical questions in one place. For urgent matters our WhatsApp line is the fastest route.
Downloads & CAD
Datasheets, manuals, wiring diagrams, DXF/STEP.
Open →Technical Service
Fault reporting, repair process and the 3-business-day guarantee.
Open →FAQ
Zone counts, thermocouples, service and warranty answers.
Open →After-Sales Service
Returns, exchanges, authorised service and out-of-warranty repairs.
Open →Documents and Catalog
User manual, wiring diagrams, PDF catalog.
Open →Technical Guides
Controller selection, PID Auto-Tune, thermocouples, alarms and troubleshooting.
Open →Demo Unit Request
Try an EHRTC controller on your own mould before you buy.
Open →Consumer Rights (Turkish)
Withdrawal and return terms under Turkish consumer law.
Open →Invoice Details (Turkish)
Legal name, tax and registry numbers.
Open →Bank Account (Turkish)
Bank details for wire transfers.
Open →Didn’t find your answer?
Write to us; our technical team will reply as soon as possible.