Service that does not keep your production waiting: 3 business days at most
The most economical and reliable technical service in the sector, guaranteed within 3 business days including parts supply.
Repair in four steps
- 1
Report the fault
Send the unit model, zone count and symptoms via WhatsApp, phone or the form. Photos or a short video speed things up.
- 2
Ship the module / unit
On the RM2 you remove and ship only the faulty module; the other zones keep running. On the PM1 the external power stage can be shipped separately.
- 3
Diagnosis and approval
The unit is tested and warranty coverage is determined; if out of warranty, the repair cost is submitted for your approval.
- 4
Delivered within 3 business days
Repairs are completed within at most 3 business days including parts; approved out-of-warranty repairs ship within 4 business days.
Book a session and let’s open the screen together
Book a 45-minute video support session for parameter settings, Auto-Tune, alarm codes and thermocouple selection. A 30-minute 3D printing training session is also available.
My unit is faulty. Whom do I contact for service?
All products sold via elotek.com.tr carry at least a two-year manufacturer or authorised distributor warranty. For Elotek-made units contact us directly; for other brands, Elotek Support will give you the current authorised service details.
My unit was damaged in an accident and is out of warranty. Can you repair it?
Yes, all electronic units manufactured by Elotek can be repaired out of warranty. For third-party products please contact the importer.
How long does a repair take?
Elotek-made units are repaired and shipped within 4 business days after repair approval. Warranty repairs take at most 3 business days including parts.
Can I get remote technical support?
Yes. Book a 45-minute online technical support session for parameter settings and alarm troubleshooting via video call.
Open a service request
Send the unit model, zone count and symptoms; we reply the same business day.